Edit: since this post was published, we have decided to postponed our programme announcement. Please find the newest information here.
An update to our refunds policy
To reassure our customers, we have temporarily updated our refunds policy relating to the COVID-19 outbreak. If you are unable to attend any event at the 2020 International Festival for any reason related to the outbreak, we will refund the full cost of the ticket.
Refunds must be requested up to two working days in advance of the performance by contacting Hub Tickets on +44 (0)131 473 2000 or email email@example.com. Booking and postage fees are non-refundable. Refunds will only be issued to the customer who made the booking and proof of ID will be required for cash refunds. If you opt for printed tickets, you will need to return these to Hub Tickets at least two working days in advance of the performance.
International Festival Director Fergus Linehan said: “In light of the current Coronavirus outbreak, we will cancel all gatherings associated with our 2020 programme launch. Prioritising the wellbeing of our city, our audiences and artists, all launch events will shift online to an interactive format.
“At this point, the Festival is almost five months away. For now we remain committed to running the International Festival as planned. In hope that the pandemic will be curbed by August, we must continue to provide security for our artists and for our sector. We hope that in August, our Festival will provide a much-needed moment of joy after what will have been a challenging summer. To reassure our audiences, we have also revised our refunds policy to offer anyone with Coronavirus related concerns a ticket refund.”
Edinburgh International Festival opts for digital launch in response to Coronavirus
With almost five months to go until our 2020 International Festival opens, we are currently planning for all our events in August to proceed. We are launching our programme on 18 March.
We will broadcast our programme launch live on our Facebook Page on 18 March at 12 noon GMT, where you will be able to pose questions to our programming team. We hope you will join us to discover the 2020 programme.
Tickets for the 2020 International Festival will go on sale as planned for everyone on 28 March at 10am GMT. Tickets can be purchased online at eif.co.uk, by phone on 0131 473 2000, or in person at Hub Tickets.