Terms

Terms & Conditions

Gift vouchers
  • Gift vouchers are available for purchase online or by calling the International Festival Box Office during our on-sale period (Mar–Aug) on 0131 473 2000.
  • Gift vouchers cannot be resold by third parties or for commercial gain.
  • Gift vouchers cannot be returned or exchanged for cash.
  • Gift vouchers are non-refundable; however, a 14-day grace period will apply from the date of purchase should the purchaser change their mind, in which case a full refund will be given, provided that the gift voucher has not been redeemed in part or in full.
  • Gift vouchers are valid for 24 months from the date of issue. Edinburgh International Festival may consider (at its absolute discretion) an extension to the expiry date of a gift voucher on a case-by-case basis where there are extenuating circumstances to justify such extension being appropriate and fair.
  • Gift vouchers that are lost, stolen, destroyed or expired cannot be replaced.
  • Gift vouchers may be exchanged wholly or partly for tickets for any Edinburgh International Festival production by visiting our website at eif.co.uk or by calling Edinburgh International Box Office on 0131 473 2000 during the Festival on sale period. All tickets are subject to availability and booking and postage fees may apply.
  • Gift Vouchers can be used for full or part payment. Any unused amount will remain attached to the original gift voucher code for use on future transactions. Please email Edinburgh International Box Office ([email protected]) to confirm the current balance of any Gift Voucher.
How we handle feedback and complaints

We are committed to providing a high-quality experience for everyone. We welcome all feedback on how we can improve and aim to resolve any complaint as quickly as possible.

We actively seek audience feedback through regular surveys and online feedback forms. This is usually anonymous, but if it highlights an issue that could be improved with immediate action, it will be passed on to the appropriate member of staff. Issues that cannot be remedied immediately are collated and considered as part of regular review meetings.

Our aim is to make this process accessible to all. If you experience any barriers in accessing this written policy, or in providing feedback or making a complaint in writing, please email [email protected] and we will be happy to discuss alternative formats that are accessible to you.

Read our complaints procedure.

Ticket Exchanges and Refunds
Standard Refund and Exchange Policy

No refunds will be given except in the event of cancellation of a performance. If an event is cancelled, the Edinburgh International Festival’s liability will be to the customer who made the original purchase and will be limited to the cost of the tickets purchased. Tickets may be exchanged up to 48 hours before a performance to another performance of the same show, subject to availability. A £1.50 fee per ticket exchanged will be charged.

We do not allow the resale of our tickets for private commercial gain. Tickets are sold for use by the buyer and their party. We will cancel tickets if there is any breach of this condition and refuse entry without a refund. For your own peace of mind, please only buy from official outlets – which is directly from the Edinburgh International Festival Box Office or selected Edinburgh International Festival venues in August.

Ticket Protection

We have partnered with Ticket Plan to offer optional ticket protection for all Edinburgh International Festival events. Our ticket protection allows you to recoup 100% of the paid ticket price (including any fees) if you are unable to attend your event for any number of covered reasons, including illness, travel delays, adverse weather conditions and more. As Ticket Plan insurance is a third-party company, any refund requests must be made directly through them.

Ticket Donations

If you are unable to attend a performance, we can accept the fees paid for your tickets as donations. Please note that you will not receive a refund for either the cost of your ticket(s) or any fees.

Fees

All ticket prices are inclusive of VAT. There is an additional charge for despatching tickets by post.

Ticket prices may vary from previously published prices

Ticket Despatch

When you book tickets to Edinburgh International Festival events, you can choose either to use electronic tickets, or you can have your tickets mailed to you for an additional cost. If you are booking online, this choice will be indicated when the contents of your shopping basket are confirmed.

For further information please contact the Edinburgh International Festival Box Office, [email protected].

Legal Information

Edinburgh International Festival Society is a company limited by guarantee and incorporated in Scotland (No 024766) with its registered office at The Hub, Castlehill, Edinburgh EH1 2NE. It is recognised as a registered charity (No SC004694) by HMRC.

Edinburgh International Festival Society VAT registration number: GB 664 0731 41

Website Partner:

Supercool
Izabella House
24-26 Regent Place
Jewellery Quarter
Birmingham
B1 3NJ
0121 233 2837
[email protected]