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Terms Deep Time © Mihaela Bodlovic 34

Terms

Hub Tickets

Hub Tickets provides ticketing service to the Edinburgh International Festival.

Latecomers

Latecomers may be asked to wait until a suitable break in the performance before they can enter the auditorium. If there is no suitable break, latecomers may not be admitted.

Ticket Exchanges and Refunds
Coronavirus related refund policy
(updated 13 March)

We all like to have something to look forward, but we understand that our audiences may be reluctant to plan ahead due to the uncertainty caused by Covid-19 (Cornoavirus). To reassure customers we have temporarily updated our refund policy. If you are unable to attend any event at the 2020 Edinburgh International Festival for any reason related to the outbreak, we will refund the full cost of the ticket.
Refunds must be requested up to 2 working days in advance of the performance by contacting Hub Tickets on +44 (0)131 473 2000 or email boxoffice@hubtickets.co.uk. Booking and postage fees are non-refundable. Refunds will only be issued to the customer who made the booking and proof of ID will be required for cash refunds. If you opt for printed tickets, you will need to return these to Hub Tickets at least 2 working days in advance of the performance.

Standard Refund and exchange policy 

No refunds will be given except in the event of cancellation of a performance. If an event is cancelled, the Edinburgh International Festival’s liability will be to the customer making the original purchase and will be limited to the cost of the tickets purchased. Transaction fees are non-refundable. Tickets may be exchanged up to 48 hours before a performance to another performance of the same show, subject to availability. A £1 fee per ticket exchanged will be charged.

We don’t allow the resale of our tickets for private commercial gain. Tickets are sold for use by the buyer and their party. We can cancel tickets if there’s any breach of this condition and refuse entry without refund. For your own peace of mind, please only buy from official outlets – which is directly from Hub Tickets or selected Edinburgh International Festival venues from August. 

Ticket Donations
If you are unable to attend we can accept ticket donations. Please note, you will not receive a refund for either the cost of your ticket(s) or transaction fees.

Fees

All ticket prices are inclusive of VAT. There is a transaction fee of £1 per ticket, up to a maximum of £5 for all bookings. There is an extra charge for despatching tickets by post.

Ticket Despatch

In the course of online booking you will be offered the option to have your tickets mailed to you for an additional cost, indicated when the contents of your shopping basket are confirmed.

You may collect your tickets in person if you choose or if you are booking for an event which happens within 7 days of your booking. Tickets are held for collection at The Hub, Castlehill, Edinburgh EH1 2NE and are available as soon as your online credit card transaction has been confirmed. Tickets can also be collected at the venue, just before the performance you have booked for. Please call Hub Tickets for details on +44 (0)131 473 2000.

Tickets can only be collected on production of the credit card used to pay for them by the cardholder. Please have your client number and/or your order number when you collect your tickets, which are on your Booking Confirmation email.

Hub Tickets is currently open:
Monday to Friday 10.00am to 5.00pm.

For further information please contact Hub Tickets on +44 (0) 131 473 2000 or email boxoffice@hubtickets.co.uk

Legal Information

Edinburgh International Festival Society is a company limited by guarantee and incorporated in Scotland (No 024766) with its registered office at The Hub, Castlehill, Edinburgh EH1 2NE. It is recognised as a charity by the Inland Revenue (No SC004694).

Edinburgh International Festival Society VAT registration number: GB 664 0731 41

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