The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Team Leader to join the team. We want you to help us deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world.  
EIF is an equal opportunity employer, we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences.
To increase the diversity of our staff, our recruitment includes the Rooney Rule - regarding ethnicity – and Disability Confident Scheme for interviews. For more information go to our website.

Job Specification

The Role:

The role of the Ticketing Team Leader is to support the Ticketing Assistants to deliver an efficient, high-quality box office service to all Edinburgh international Festival customers booking across all sales channels – phone, online and in-person. They should display excellent leadership and communication skills and ensure the highest standard of customer service is maintained throughout the ticketing team. Ticketing Team leaders may also be required to assist with selling tickets during busy sales periods.

Job Description and Deliverables 
•    Duty management of box office
•    Preparing and delivering training and briefs to Ticketing Assistants
•    Maintaining excellent customer service
•    Inbox management
•    Assisting with event configuration 
•    Additional administrative duties to support the ticketing team
 

Learn about our Employee Benefits

Closing date for applications: Monday 5 January 2026, 9.00am

Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible. 
 

Funded by The City of Edinburgh Council and Creative Scotland. 
Registered charity number SC004694.