FAQs

How can I book tickets?

You can book tickets via our phone lines on 0131 473 2000 and on our website.This year our box office will not be open to the public.

I have access requirements. How do I find out more about your performances or booking process?

Please visit our access page or use any of the following contact details:

Phone +44 (0) 131 473 2056
Textphone prefix is 18001

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Email: access@eif.co.uk

When are tickets available?

General booking opens at 10am on Friday 11 June.

Will there be a priority booking period?

International Festival members will have access to a priority booking period. The priority booking period is staggered, as follows:

Patron and Patron Plus Members – Thursday 3 June
Friend and Friend Plus Members – Friday 4 June

I’m a member and I can’t log in, what do I do?

If you are having trouble logging in to your online account, please contact our Membership team at members@eif.co.uk.

I'm a member but I can't get tickets to the events I'd like to book.

Unfortunately, this year’s ticket capacities are very limited due to social distancing regulations. Many events are expected to sell out very quickly. To ensure we can offer members and non-members fair access to tickets, we will hold a portion of tickets back for our general on-sale, which takes place on 11 June. If members are unable to access tickets during the priority booking period, please check back again on 11 June.

Why can't I buy tickets to all the events I want?

This year’s ticket capacities are very limited, due to social distancing regulations. All our venues adhere to two-metre distancing between seat bubbles, which means we have significantly fewer tickets than in previous years. To give more people access to our programme, we will film a selection of live performances and make them available for free online. Read more about our At Home programme.

How do the seat bubbles work?

Tickets will be available for households and support bubbles to buy in singles, pairs or groups of three or four people. Each bubble must be booked as a whole, so it won’t be possible to book a smaller number of seats within a bubble.

What is your ticket return policy?

If you are unable to attend an event at the 2021 Edinburgh International Festival for any reason related to COVID-19, we will refund the full cost of your ticket. Please see the refund policy for further details.

How will the Edinburgh International Festival keep staff and audiences safe?

We will work with the Scottish Government and other relevant authorities to implement appropriate COVID safety measures. These include shorter performances with no intervals, physical distancing, regular cleaning and contactless ticketing. Full details of our COVID safety measures will be published prior to our performances.

Do you have a contact tracing policy?

Yes, we will work with the NHS Test & Protect scheme to help prevent community transmission. See further information on Test and Protect here.

Can performances be viewed online from home?

Selected performances will be recorded and broadcast for free, on our website and via our media partners. All details will be available on our website from 29 June.

Do you share City of Edinburgh’s commitment to 2030 net zero carbon emissions?

Yes, the International Festival shares the City of Edinburgh’s commitment to the 2030 net zero carbon emissions target. We are currently working on an environmental action plan, which will be published in the coming months.


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