General FAQs

Q: How do I receive my tickets?

A: There are four ways to access your ticket:

• Email: Your tickets will be emailed as PDF documents after you make your purchase. You can display the PDF ticket on your mobile for entry – no need to print.
• SMS: The tickets will be sent via SMS on the day before your event. Ensure your account has your current mobile number to receive the SMS.
• Mobile Wallet:  You will receive a link to add your tickets to Google or Apple Wallet in your order confirmation email. You can also add tickets to your mobile wallet anytime via your account.
• Post:  If you opt to have your tickets sent to you by post, please make sure you take them with you to the performance. There is a £3 postal charge to receive your tickets via post.

If you need help with anything that isn’t covered here, please get in touch.

Q: I have access requirements, how can you help?

A: You can find out all about our access provisions on our Access page. If you need any assistance at any of our venues, please speak to a member of staff.

Q: Are ticket prices likely to change?

A: From March 2026, ticket prices can go up or down incrementally after they go on public sale, based on demand.

We offer a range of prices to suit different budgets. When some people are willing to pay more for premium tickets—especially for in-demand shows—it directly helps us offer more affordable options for others. We're committed to making the Festival accessible, which is why:

• More than 50,000 seats will be £30 or less
• Every single performance has £10 tickets available for those that need them
• We offer a range of generous discounts on our full-price tickets. D/deaf, disabled and neurodivergent people and under 18s can save 50%, and we offer a 30% discount for arts workers and under 30s
• We also offer a 10% discount for groups of 10 or more people
• Free tickets are available to essential companions, young musicians and singers, NHS workers, low-income benefit recipients and charity workers

Find out more. 
 

Q: Do you provide content guidance or highlight sensitive content?

A: We offer content guidance to help you decide whether a performance is suitable for you and your party to attend. We aim to do this without sensationalising or giving away important plot twists or surprises.

Content guidance includes health-based warnings (like strobe lighting) and information about sensitive subject matter that might be depicted or referenced. We strive to keep our guidance clear and straightforward.

Keep in mind that as productions evolve through rehearsals and previews, the content guidance may change between booking your ticket and seeing the performance. This is particularly common when we are presenting the world premiere of a new production.

Content guidance will be updated on each event listing on our website. We also include content guidance in pre-show emails and display it at our venues. Feel free to ask a member of our front of house team at the venue for further details.