FAQs

Please find some frequently asked questions below. If you have another question not listed here you can contact us, send an email to contact@eif.co.uk or send us a message on Facebook or Twitter.

How can I book tickets?

You can book tickets via our phone lines on 0131 473 2000 and on our website.

This year our box office will not be open to the public. In-person booking is available for customers with access requirements however, by appointment only. Please email boxoffice@eif.co.uk or call 0131 473 2000 to arrange an appointment.

I have access requirements. How do I find out more about your performances or booking process?

Please visit our access pages or use any of the following contact details:

Phone +44 (0) 131 473 2056
The textphone prefix is 18001

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Email: access@eif.co.uk

When are tickets available?

General booking is now open to everyone for the majority of 2022 Edinburgh International Festival events. Tickets for some special free events, including Macro, Dreamachine and our Free Anniversary Concert, will be released over the summer.

What is your ticket return policy?

If a customer is unable to attend any event at the 2022 Edinburgh International Festival for any reason related to COVID-19, we will refund the full cost of the ticket to the lead booker. Refunds must be requested at least 24 hours in advance of the performance. Postage fees are non-refundable.

We also offer optional ticket protection for all Edinburgh International Festival events. See our refund policy for further details.

How will the Edinburgh International Festival keep staff and audiences safe?

The Festival will follow Scottish Government and City of Edinburgh Council health and safety recommendations at all times to ensure the safety of our audiences, artists and team.

As the recommendations are still changing, we encourage customers to continue to check our Visit Us page for the latest COVID-19 safety measures at the International Festival.

Do you have a contact tracing policy?

The International Festival currently does not plan to use the NHS Test & Protect scheme in August as the Scottish Government no longer requires it.

We will continue to follow Scottish Government and City of Edinburgh Council health and safety recommendations up to and during August to ensure the safety of our audiences, artists and team. As the recommendations are still changing, we encourage customers to continue to check our Visit Us page for the latest COVID-19 safety measures at the International Festival.

Will the COVID policies change depending on venue?

All venues will follow Scottish Government and City of Edinburgh Council advice on COVID-19 protocols as appropriate to the venue. Details will be included on our Visit Us page and on the individual venue pages.

Will food and drink be sold in the venues?

Currently we are planning for the venues to sell food and beverages, should there be facilities to do so. We will however be following Scottish Government and City of Edinburgh Council advice on COVID-19 protocols, so should that change then we will respond accordingly.

We encourage customers to continue to check our Visit Us page for the latest COVID-19 safety measures at the International Festival.

Can performances be viewed online from home?

Full details of our 2022 digital programme will be revealed in the coming months on our At Home page.

Do you share the City of Edinburgh’s commitment to 2030 net zero carbon emissions?

Yes, the International Festival shares the City of Edinburgh’s commitment to the 2030 net zero carbon emissions target. You can see the our environmental action plan here.

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