Terms and Conditions

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Hub Tickets

Hub Tickets provides ticketing service to the Edinburgh International Festival.

Latecomers

Latecomers may be asked to wait until a suitable break in the performance before they can enter the auditorium. If there is no suitable break, latecomers may not be admitted.

Ticket Exchanges and Refunds

Once booked, tickets cannot be refunded.

Tickets may be exchanged for tickets in the same year’s Festival, subject to availability. If you are exchanging for tickets worth a greater value, you will be charged the difference in cost. We cannot exchange for tickets worth a lesser value. An additional £1 administration fee will be charged.

Fees

All ticket prices are inclusive of VAT. There is a transaction fee for bookings made by post, by telephone and in person at Hub Tickets. There is an extra charge for despatching tickets by post.

Ticket Despatch

In the course of online booking you will be offered the option to have your tickets mailed to you for an additional cost, indicated when the contents of your shopping basket are confirmed.

You may collect your tickets in person if you choose or if you are booking for an event which happens within 7 days of your booking. Tickets are held for collection at The Hub, Castlehill, Edinburgh EH1 2NE and are available as soon as your online credit card transaction has been confirmed. Tickets can also be collected at the venue, just before the performance you have booked for. Please call Hub Tickets for details on +44 (0)131 473 2000.

Tickets can only be collected on production of the credit card used to pay for them by the cardholder. Please have your client number and/or your order number when you collect your tickets, which are on your Booking Confirmation email.

Hub Tickets is currently open:
Monday to Saturday 10.00am to 5.00pm.

For further information please contact Hub Tickets on +44 (0) 131 473 2000 or email boxoffice@hubtickets.co.uk

Legal Information

Edinburgh International Festival Society is a company limited by guarantee and incorporated in Scotland (No 024766) with its registered office at The Hub, Castlehill, Edinburgh EH1 2NE. It is recognised as a charity by the Inland Revenue (No SC004694).

Edinburgh International Festival Society VAT registration number: GB 664 0731 41

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